STR Operations & Quality Assurance Specialist

Your properties stay organized.
Your guests feel taken care of.

I help vacation rental owners stay on top of bookings, guest messages, pricing, cleaners, and the details that make every stay run smoothly.

Get in touch → View experience

Platforms & ToolsExperience

Airbnb & VrboGuest & listing operations

Booking.comChannel coordination

Hospitable & HostawayPMS workflows

PriceLabsDynamic pricing

Breezeway & TurnoTurnover coordination

Vista SocialContent scheduling

Hands-on operations supportSTR & marketing

About

Operations specialist with a Superhost mindset.

Results-driven and highly organized Short-Term Rental Operations & Quality Assurance Specialist with over 8 years of combined experience optimizing property listings, managing multi-platform channel synchronization, and delivering top-tier guest service.

I specialize in maximizing platform search rankings, preventing operational friction, and upholding "Superhost" standards through robust PMS automation, dynamic pricing, and meticulous quality control — with a proven track record in high-volume technical troubleshooting, client onboarding, and dispute resolution across major BPO accounts and independent property management.

Alongside STR operations, I manage social media presence for real estate and property brands — content calendars, captions, and scheduling through Vista Social and Canva.

Batangas, Philippines Bachelor's Degree IQ Score 103 (OnlineJobs.ph)

Tools & Core Skills

The systems I run day to day to keep a portfolio profitable and friction-free.

Listing Optimization & Pricing

Revenue & Visibility

Dynamic pricing execution with PriceLabs and Wheelhouse, RevPAR management, A/B-tested headlines, content optimization, and photo layout configuration for peak search visibility.

OTA Channel Management

Multi-Platform Sync

Onboarding, iCal/API calendar sync, and listing health management across Airbnb, Vrbo, Booking.com, Expedia, Furnished Finder, and Hipcamp via Hospitable and Lodgify.

Turnover & Maintenance

Logistics Automation

Coordinating remote cleaning crews, preventive maintenance schedules, smart lock integrations, and turnover compliance tracking using TURNO and Breezeway.

Guest Services

Conflict Resolution

Advanced de-escalation across phone, email, and chat. High resolution rate on property damage claims, Resolution Center disputes, and manual refunds.

Tech Ecosystem

CRM & Ticketing

Zendesk, Salesforce, and enterprise SaaS support with step-by-step technical documentation and shared knowledge-base upkeep.

Social & Content

Brand Presence

Vista Social and Canva for scheduling and visuals, with CapCut in progress for short-form video content.

Experience

From enterprise BPO floors to independent STR ownership.

JAN 2025 — PRESENT

Airbnb Co-Host & Guest Experience Specialist

Independent / Remote — Direct Client

Centralize multi-platform communications and eliminate double-bookings using Hospitable and Lodgify.
Run automated turnover schedules, smart lock integrations, and readiness tracking via TURNO and Breezeway.
Execute dynamic pricing through PriceLabs and routine listing QA to protect occupancy revenue and listing health scores.
Deliver 24/7 guest support from inquiry to check-out, handling claims, disputes, and refunds to protect Superhost status.

JAN 2018 — JAN 2024

Customer Support Representative — Airbnb / Travel Account

TELUS International Philippines (BPO)

Managed high-volume inbound/outbound guest and host interactions on bookings, cancellations, and property adjustments.
Assisted hosts globally with profile optimization, listing health troubleshooting, and payout disputes.
Audited and processed damage claims and safety refunds while guiding hosts toward Superhost metrics.

JAN 2016 — MAR 2025

Telesales / Cold Calling Specialist

Greylock Resources (Remote)

Conducted high-volume outbound calls to pre-qualify leads for financial and life insurance services.
Transferred qualified clients to licensed advisors, consistently exceeding sales and conversion targets.

DEC 2016 — JAN 2018

Technical Support Representative

Microsoft (BPO)

Provided software diagnosis and hardware troubleshooting for enterprise users across multi-tiered resolutions.
Documented support cases in CRM systems and contributed to shared knowledge bases.

Client Work

A selection of the properties and brands I have supported.

Short Term Rental · Panama City Beach, FL

Oluwakemi Edokpayi

Essence Luxury Getaways

Managed guest communication and bookings across Airbnb, Vrbo and Booking.com. Coordinated cleaning and maintenance, prepared owner statements, tracked invoices, reconciled payouts and handled damage claims.

HospitableHostawayBreezewayTurno

Visit direct booking website ↗

Short Term Rental & Real Estate · Iowa

Bridgit Frost

Iowa Properties & Real Estate Campaigns

Supported rental operations for Casa del Canal, Urban Oasis and RoFo Ranch. Organized real estate marketing content, reels, captions and scheduled posts using Vista Social.

Vista SocialSTR OperationsContent Scheduling

Real Estate · Social Media

Ground Breaker Homes

Ongoing social media management — content calendar, caption drafting, and scheduled posting to keep the brand consistently visible.

Vista SocialCanva

Real Estate · Development

Kalen Ludwig Real Estate

Social media management with focused content support for the Middlebrook Farm development, from drafting to approval to scheduling.

Vista SocialCanva

Short-Term Rental · Direct Client

Private STR Portfolio (US)

Full-scope Airbnb co-hosting: channel sync, dynamic pricing, turnover logistics, and 24/7 guest support since January 2025.

HospitableLodgifyPriceLabs

Let's work together

Looking for a VA who can run your guest operations and your online presence? I'd love to hear about your portfolio.

Mariel Dastas Noche
yellimars06@gmail.com
+63 918-274-3539
Batangas, Philippines

LinkedIn/mariel-noche-994345105 Facebook/Mnoc0544 OnlineJobs.ph Profileview profile → Emailyellimars06@gmail.com

Your properties stay organized.Your guests feel taken care of.